FAQ

Frequently Asked Questions

Ordering

  • Q: How long does it take to process my order?
    • Most orders will ship in 1 - 5 business days, however, processing times are based on the products you order, and verification of your PAL information when required. If you purchase items that don't require a PAL, we'll do our best to get your order processed right away.

  • Q: What if my order contains firearms, ammunition, magazines, barrels, pistol slides, or black/smokeless powder?
    • Before processing orders that contain items requiring a PAL for purchase, we'll need to validate your PAL with the CFO.  In an effort to reduce processing times, please ensure your PAL information is complete in your Account Settings.
      • For restricted firearms we'll need your PAL #, Date of Birth, Place of Birth, Gun Club, & CFO Registered Email address to initiate the transfer of your restricted firearm.
      • For non-restricted firearms, ammunition, magazines, barrels, pistol slides, and black/smokeless powder, we'll need your PAL #, Date of Birth, & CFO Registered Email address.
    • If your PAL information is incomplete in your Account Settings, we’ll hold your order for up to 48 hours, however, if we're unable to verify your PAL after that time your order will be cancelled.
    • Please confirm your Shipping & Billing Addresses are entered correctly during checkout. It is our policy to ship orders containing firearms or ammunition to an address that matches the CFO's records.

  • Q: What if I need to cancel my order?
    • We'll do our best to accommodate your request, but please note that once your order has been processed and shipped we are unable to cancel.
    • If you need to cancel an order after it has shipped, please refer to our Return Policy.
    • Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.

  • Q: What if I want to exchange an item?
    • We will do our best to accomodate the exchange of a new or defective item within 14 days of purchase.  Please refer to our Exchang Policy for details.

  • Q: Do you offer a price match policy?
    • We guarantee our everyday competitive prices. If you find a lower everyday advertised price on an identical in-stock item (brand, size, model number) currently offered at any Canadian retail competitor’s store or website, before making your purchase and upon request, we will match their everyday price.
    • *Competitor close-outs, errors or misprints, discontinued, clearance, liquidations, special orders, damaged items, financing offers, short term door crashers / limited time sales, member only pricing, restricted offers, mail order offers, rebates, coupons, free or bonus offers, limited or minimum quantity offers, etc. are excluded from the Price Match Policy.

Shipping

  • Q: What is your Shipping & Returns Policy?
    • Our Shipping & Returns Policies can be found here.

  • Q: Do you ship to remote locations?
    • Before placing your order, we recommend you contact the courier directly to confirm their ability to deliver to your location.

  • Q: What happens if my order is undeliverable?
    • If your order is returned to us because the address you entered at checkout is incorrect or your location was unreachable, we will attempt to contact you.
    • If we are unable to contact you, the product(s) in your order will be refunded. Shipping fees will not be refunded.

  • Q: Do you ship outside of Canada?
    • No.

  • Q: I've placed my order, when will I receieve my tracking information?
    • You’ll receive an email containing your tracking number after the carrier has collected your package and updated their tracking system.

  • Q: What happens if my package is lost in transit?
    • A: While uncommon, packages can occasionaly be lost in transit. If that happens, we'll open an investigation with the courier and take the necessary steps to resolve the issue. Please e-mail [email protected] if you think your package has been lost.

Payments

  • Q: What payment methods do you accept?
    • We accept VISA, Mastercard, American Express, and Sezzle as methods of payment.

  • Q: Do you accept gift cards?
    • We accept CSC gift cards in-store only and are unable to apply gift cards to online purchases at this time.

  • Q: How are payments handled?
    • Upon submitting your order with a credit card, a pre-authorization for the order total is placed on your credit card by our payment processor. When we have processed your order, the pre-authorization is converted into a charge.

  • Q: Why is my cancelled order still showing on my credit card statement?
    • It takes approximately 5 to 10 business days for a pre-authorization or refund request to be approved by most banks. If after this time your statement still shows the amount owing, please contact your bank for assistance.

Contact Us

Online Orders | Special Orders | Gunsmithing

If you're unable to find the answer to your question above, please feel free to reach out to us using the form below.
If you'd prefer to speak to our sales-floor staff on the phone, feel free to call +1 (403) 451-1777 during store hours.

 

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