Frequently Asked Questions & Policies
1. RETURN POLICY
New products in their original packaging, in like-new condition and accompanied by a receipt can be returned for store credit within 14 days of the original purchase date.
All ammunition, reloading components, gift cards, clearance items, and special orders are final sale.
2. EXCHANGE POLICY
Any products to be found defective from the manufacturer will be accepted as an exchange for a similar product or may be returned for store credit, within 14 days of the original purchase date.
The limited warranties applicable to products sold by Calgary Shooting Centre Ltd. are the sole responsibility of the product manufacturer offering such warranties. Calgary Shooting Centre Ltd. disclaims all warranties and conditions, express or implied, including without limitation implied warranties or conditions of merchantability and fitness for a particular purpose. Calgary Shooting Centre Ltd.'s sole responsibility for warranty claims is limited to assisting the customer to contact the manufacturer.
4. SHIPPING PROVIDERS
Calgary Shooting Centre Ltd. is limited to shipping products to our customers using the following authorized shipping providers:
- Canada Post
- Canpar Express
- United Parcel Service of America
Please note that certain products may have shipping restrictions that require them to be shipped by a certain shipping provider or method (for example: ammunition can only be shipped by ground, typically Canpar Express). Our web store platform is configured to automatically limit shipping provider options in these cases, but sometimes there may be configuration "problems". Whenever a product needs to be shipped with another shipping provider than the one selected, Calgary Shooting Centre Ltd. will make a best effort attempt to contact a customer to inform them of a shipping provider change prior to shipping.
5. SHIPPING INSURANCE
We take all necessary measures to ensure your order is properly packed and protected for safe shipping. However, you still have the option to DECLINE or ADD shipping insurance coverage onto the shipment of your order. All of our "regular" shipping options DO NOT include any shipping insurance. It is the BUYERS responsibility to request shipping insurance coverage. This can be done by calling us at (403) 451-1777 after placing your order. Please have your order number handy and request to talk with the web sales team. Once the order is ready to process on our end, we will contact you with an insurance quote and collect the applicable funds thereafter. If there are no specific “Shipping Insurance” comments/requests added to your order, then this will serve as the buyers willingness to DECLINE shipping insurance coverage.
If you choose to DECLINE shipping insurance coverage then you assume all liability and risk for loss or damage, howsoever caused, during transport. Calgary Shooting Centre Ltd. will not be held financially liable for loss or damage if you DECLINE shipping insurance coverage, therefore Calgary Shooting Centre Ltd.’s "damage/loss" responsibility ends once your package is picked up at our facility by a shipping provider.
All that being said, we will always be your main point of contact should any situation come up with the shipping process and/or a shipping provider. Regardless of whether you ADD or DECLINE shipping insurance, we will always work hard on your behalf to help find a resolution.
6. ORDER CHANGES / CANCELLATIONS
Once you submit your order it is final. Your credit card has been charged. We cannot make any changes to orders that have been placed. If you would like to combine multiple orders together for shipping, that is normally something we can accommodate but you need to contact the web sales team prior to placing additional orders for combination shipping. For outright order cancellations, we reserve the right to charge a 10% cancellation Fee. This fee covers costs stemming from our time to prepare and pack the order, transfer firearms with the RCMP Canadian Firearms Program, as well as the credit card transaction fees.
For any questions please contact the web sales team at (403) 451-1777 or email us at email@example.com.
7. SHIPMENT TRACKING
We send email notifications and tracking numbers for all shipments we send out. Please be aware that most shipping provider online tracking is NOT real time and often reflects data that is 24 hours old. Further, if a parcel is shown as being "late" shipping providers will not accept a "Track & Trace" request until a package is a MINIMUM of five business days past the expected delivery date shown in their Service Standard. This is because over 99% of all packages will show up within that 5-day window. Before notifying Calgary Shooting Centre Ltd. that your package is "late" or "missing" please wait the required 5 business days past the Service Standard delivery date before asking us to initiate a Track & Trace request.
8. LATE DELIVERY
Most shipping providers have what they call a "service standard guarantee". In essence they will give a date by which they will deliver a package and if they fail to meet that date then they will offer a "refund". There are a few "catches" to this offer. First, shipping providers will not allow the receiver to file the refund claim, they require the shipper to make the claim and the shipping providers knows that it costs money (time) to make these claims so we are unlikely to make them. Second, they make it time consuming to file the claims, again knowing that this reduces the likelihood of claims being filed. Lastly, even when a claim is filed and paid, keep in mind they only refund the "shipping" portion of the charges, this does not include the insurance, taxes, fuel surcharge, etc.
No returns will be accepted without a return authorization. Goods must be returned in the same condition as received, this includes the item packaging. We will offer a full refund less the shipping costs and reserve the right to charge a 15% restocking fee on all items. As an alternative, we also offer a refund for store credit option. This option includes a full refund less shipping costs without a restocking fee.
10. CLEARANCE ITEMS POLICY
All clearance products are final sale. Last in-stock may be a display model.