Our order processing times are based on the products you order and our ability to verify your PAL information. If you purchase items that don't require a PAL, we'll do our best to get your order processed right away, but if you purchase firearms, ammunition, or magazines, we'll need to validate your PAL with the CFO before processing your order.
For restricted firearms we'll need your PAL #, Date of Birth, Place of Birth, Gun Club, & CFO Registered Email to initiate the transfer of your restricted firearm. For non-restricted firearms, ammunition, and magazines, your PAL #, Date of Birth, & CFO Registered Email are all that's required.
If your PAL information is incomplete in your Account Settings, we’ll hold your order for up to 48 hours, however, if we're unable to verify your PAL after that time your order will be automatically cancelled, so please update your Account Settings with your PAL information right away.
Please confirm that your Shipping & Billing Addresses are entered correctly during checkout, as orders with firearms or ammunition can only be shipped to an address you have registered with the CFO.
You’ll receive a tracking link after the carrier has collected your package and updated their tracking system.
SHIPPING
Shipping charges are calculated per order by each carrier, and displayed during checkout. If you place multiple orders, you will incur shipping charges for each order placed and agree to pay the shipping charges upon checkout. We reserve the right to consolidate multiple orders into one shipment. If orders are consolidated, no shipping charges will be refunded. We do not ship outside of Canada.
Canada Post All orders being shipped to a P.O. Box must be shipped via Canada Post. Orders containing ammunition or gunpowder cannot be shipped via Canada Post.
UPS UPS will only accept shipments to a valid street address and does not deliver to P.O. Boxes. Orders containing ammunition or gunpowder can be shipped via UPS to a street address only, and cannot be delivered to a P.O. Box.
In-Store Pickup If you select In-Store Pickup, please wait until you receive your pickup confirmation email before heading to the store. When you've received your pickup confirmation email, we ask that you bring two pieces of ID with you. At least one piece of ID must be government-issued photo ID (eg. driver's licence). Once you've arrived, visit our customer service counter and we'll retrieve your order for you.
PRICING
Prices displayed are subject to change at any time with or without notice. Always review pricing at time of checkout as the pricing for items in your shopping cart may have changed from when they were originally placed in the cart.
PROMOTIONS
From time to time, we may have promotions on pricing, shipping, etc. These promotions are often time limited and may require a promo code. Promotions and promotional pricing cannot be applied to prior purchases.
CANCELLATIONS
Orders may be cancelled prior to shipment. We will do our best to accommodate your request, but please note once your order has been processed we are unable to cancel. Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.
Orders cannot be cancelled after they have been shipped. If you need to cancel an order after it has shipped, please refer to our Return Policy.
PAYMENT FAQ
What payment methods do you accept? We accept VISA, Mastercard, American Express, and Sezzle as methods of payment.
Do you accept gift cards? We do not accept gift cards at this time.
How are payments handled? Upon submitting your order with a credit card, a pre-authorization for the order total is placed on your credit card by our payment processor. When we have processed your order, the pre-authorization is converted into a charge.
Why is my cancelled order still showing on my credit card statement? It takes approximately 5 to 10 business days for a pre-authorization or refund request to be approved by most banks. If after this time your statement still shows the amount owing, please contact your bank for assistance.
