Shipping & Returns
Shipping
We can ship to virtually any address in Canada, however there are restrictions on some products, and some products cannot be shipped to some destinations. Some products are available for in-store pickup only and are not eligible to be shipped. Also, please note that we do not sell or ship internationally.
Occasionally there are delays outside of our control that prevent our carriers from being able to make their scheduled pick-ups. Once your order is picked up by the carrier and leaves our facility, you’ll receive an automated email with tracking information. If you didn’t receive this email, please check the spam folder of your inbox. If you wish to make a change to your order before it ships, please contact us as soon as possible.
When you place an order, shipping costs will be generated for you based on the product weight, product type, availability of your items, and the shipping option you choose. Depending on the shipping provider you choose, time in transit estimates may appear alongside the shipping quotes. Estimated transit times are provided by the shipping provider you choose at checkout, not by CSC.
If you have purchased a firearm that is subject to Chief Firearms Office (CFO) transfer approval, we will ship your firearm when we have received notification that the transfer has been approved.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Weight-based shipping rates are provided by the shipping provider you choose at checkout, not by CSC.
- Canada Post
All orders being shipped to a P.O. Box must be shipped via Canada Post. Orders containing ammunition or gunpowder cannot be shipped via Canada Post. - UPS
UPS will only accept shipments to a valid street address and does not deliver to P.O. Boxes. - In-Store Pickup
If you selected In-Store Pickup, please wait until you receive your pickup confirmation email before heading to the store. When you've received your pickup confirmation email, we ask that you bring two pieces of ID with you. At least one piece of ID must be government-issued photo ID (eg. driver's license). Once you've arrived, visit our customer service counter and we'll retrieve your order for you.
Return Policy
If you find yourself considering returning a product, that likely means you ordered a product from us. Which means we owe you a "thank you!" Nothing makes us happier than a satisfied customer, and as such we strive to deliver an amazing shopping experience. That said, here are some things you may want to know...
You may cancel an order at any time prior to shipment.
You may return most new, unopened items within 14 days of the original purchase date for store credit equal to the purchase price. We'll also pay the return shipping costs if the return is a result of our error (eg. you received an incorrect or defective item). All products returned, not as a result of our error, are subject to a 20% restocking fee and associated shipping costs. Any CSC points earned during the purchase will also be returned.
All pistols, surplus or used rifles and shotguns, consignment items, ammunition, reloading components, body armor, ear plugs, vaults/safes, gift cards, clearance items, and special orders are final sale and are not eligible for return or exchange.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you have decided to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return the item(s) from your order.
Exchange Policy
Any new product purchased from CSC that is found to be defective or damaged may be exchanged for another of the same product within 14 days of the original purchase date. If a replacement product is unavailable, we will gladly offer CSC store credit equal to the purchase price.
All pistols, surplus or used rifles and shotguns, consignment items, ammunition, reloading components, body armor, vaults/safes, clearance items, and special orders are considered to be final sale and are not eligible for exchange.
If you wish to exchange an item, please contact us with your order number and details about the product you would like to exchange. We will respond with instructions for how to exchange the item(s) from your order.