Shipping & Returns

Return & Exchange Holiday Exceptions

  • For the Holiday season, we've extended our Return and Exchange Policies to 30 days from the original purchase date.  This will be applied to all online purchases made before December 31, 2020 after which our Return and Exchange Policies will return to 14 days from the original purchase date.

 

Shipping

We ship to virtually any address in Canada, however there are restrictions on some products, and some products cannot be shipped to some destinations.  Also, please note that we do not sell or ship internationally.

We strive to process all orders as quickly as possible to ensure prompt service. If you wish to make a change to your order before it ships, please contact us immediately.

When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose at checkout.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Weight-based shipping rates are provided by the shipping provider you choose at checkout, not by CSC.

 

Returns

If you find yourself considering returning a product, that likely means you ordered a product from us.  Which means we owe you a "thank you!"  Nothing makes us happier than a satisfied customer, and as such we strive to deliver an amazing shopping experience.  That said, here are some things you may want to know...

  • You may cancel an order at any time prior to shipment.
  • You may return most new, unopened items within 14 days of the original purchase date for store credit equal to the purchase price. We'll also pay the return shipping costs if the return is a result of our error (eg. you received an incorrect or defective item, etc.). All products returned not as a result of our error are subject to a 20% restocking fee and associated shipping costs. Any CSC points earned during the purchase will also be returned.
  • All surplus or used firearms, consignment items, ammunition, reloading components, gift cards, clearance items, and special orders are considered to be final sale and are not eligible for return.
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you have decided to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return the item(s) from your order.

 

Exchanges

Any new product purchased from CSC that is found to be defective or damaged may be exchanged for another of the same product within 14 days of the original purchase date. If a replacement product is unavailable, we will gladly offer CSC store credit equal to the purchase price.

All surplus or used firearms, consignment items, ammunition, reloading components, clearance items, and special orders are considered to be final sale and are not eligible for exchange.

If you wish to exchange an item, please contact us with your order number and details about the product you would like to exchange. We will respond with instructions for how to return the item(s) from your order.

 

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2020-December-10

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